Help Center

 We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.

We also understand that on occasion, we won't be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.

You have the right to return or exchange any product within 7 days of receipt, with the following exceptions:

• Damaged (NOT defective) items
• Dirty items
• Items that have been altered
• Items not in their original packaging

Items described on this list of exceptions won't be accepted for return or exchange.

The return window expires 7 business days after final delivery. Please don't request returns, exchanges, or refunds after 7 days, as we can't grant them.

If your return is approved, we'll refund the price of the item(s) to the same method you used to pay for your original order.

In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.

Note that we focus on email communications for all business related to orders. Please don't request returns or refunds via Facebook, Instagram, or other social media.

You have 7 business days after the receipt of your order to request a return. No refund requests will be accepted after 7 days for any reason.

If you want to return an item, please fill out the return form in our self-help section. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.

Once we receive your return form, we'll contact you via email with the next steps, typically within 24–48 hours.

When you're ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.

Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don't pay return shipping fees.

We aren't responsible for returns that are lost or stolen while in transit.

We'll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account.

The return shipping cost is the customer’s responsibility. Unfortunately, we don't provide a return shipping label.

If you receive a defective item, you have a right to receive a replacement product, depending on the item's availability. If the item is no longer available, you'll receive a full refund for that item.

If you've successfully canceled your order, you'll receive a credit to your debit card, credit card, or PayPal account in 3 to 10 business days.

You can place an order and add or choose a different shipping address. Unfortunately, we don't offer gift wrapping.

Yes, you can exchange items within 7 business days of receiving them. Please go to our self-help section. Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we'll process your exchange.

Yes, you can exchange items within 7 business days of receiving them. Please go to our self-help section

In this case, please contact Customer Service through our self-help section. Because we work with suppliers all over the world, some items may have a different return address. Please indicate which items you wish to return, and we'll get back to you with an answer.

In this case, please contact Customer Service through our self-help section

We don't ship to the following countries: Azerbaijan, Brunei, Chad, Cuba, Cambodia, Honduras, Iraq, Laos, Liberia, Libya, Madagascar, Mauritius, Mongolia, Myanmar, Panama, Papua New Guinea, Seychelles, Sierra Leone, Solomon islands, Syria, Tajikistan, Timor-Leste, Turkmenistan, Turks and Caicos Islands, Uzbekistan, Vanuatu, Venezuela, Yemen.

This list is current as of October 14, 2020.

Fulfillment time + Shipping Time = Estimated delivery 

To ensure we send your products as fast as possible, we route your orders to our fulfillment centers where we can fulfill and ship them in the quickest way!

We take about 2–7 business days to create apparel products (t-shirts, etc.) and 2–5 business days for non-apparel products (posters, etc.). Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that's why we've made these tables to help you out.

For military backpacks, it take up to 30 days for the delivery from the date of your order. 

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less  

Please note that we don't ship on weekends or holidays. 

We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

For your convenience, we’ve grouped our list of carriers into a handful of shipping methods.

USA

International from USA

International from Europe

IMPORTANT UPDATES:

Here are the approximate delays you can expect in addition to the estimated delivery times indicated on our shipping page:  

US to US → 5 additional bus. days
US to Canada → 7 additional bus. days
US to Europe, Australia, New Zealand → 10 additional bus. days
US to Worldwide → 15 additional bus. days

EU to US, Canada, Australia, New Zealand → 25 additional bus. days
EU to Germany, the UK → 9 additional bus. days
EU (Riga) to Spain → 16 additional bus. days
EU (Barcelona) to Spain → no delays
EU to Austria, France, Italy → 12 additional bus. days
EU to The rest of EUR → 20 additional bus. days
EU to Worldwide → 30 additional bus. days

Because of delays, we're routing US, Canadian, and Australian orders to Europe only when it's a product that we can't fulfill in the US or Mexico.

In Latvia, airlines are easing restrictions on flights, which means we'll be able to ship orders out more frequently. Right now, there are flights going out to Vilnius, Tallinn, Oslo, Frankfurt, Amsterdam, Helsinki, and Munich.

Please check your email for details

As soon as your order is prepared and packed, we'll send you the tracking code by email.

Unfortunately not. Because of our high order volume, we need time to pack your order and prepare it for shipment.

We tend to ship items separately in the following cases:

• The order includes many items, and they don’t all fit into one package.
• An item is temporarily out of stock or has been backordered.
• An item didn’t pass the first quality check and must be rechecked.

We work with international shipping companies as stated in our shipping policy. We also work with third-party courier services. After your package arrives in your country, the respective national post is responsible for delivery.

We ship to almost every country. Exceptions are as follows due to logistics and restrictions :

• Azerbaijan
• Brunei
• Cambodia
• Chad
• Cuba
• Haiti
• Honduras
• Iran
• Iraq
• Kazakhstan
• Laos
• Liberia
• Libya
• Madagascar
• Mauritius
• Mongolia
• Myanmar (Burma)
• North Korea
• Panama
• Papua New Guinea
• Paraguay
• Seychelles
• Sierra Leone
• Solomon Islands
• Syria
• Tajikistan
• Timor-Leste
• Turkmenistan
• Turks & Caicos Islands
• U.S. Outlying Islands
• Uzbekistan
• Vanuatu
• Venezuela
• Yemen

Please note also that we can't ship to military addresses (APO/FPO).

Please note that in the following countries, customs clearance may cause several weeks' delay in delivery:

• Argentina
• Chile
• Colombia
• Costa Rica
• Egypt
• Guadeloupe
• Honduras
• Iran
• Iraq
• Jamaica
• Jersey
• Jordan
• Kuwait
• Lebanon
• Martinique
• Mauritius
• Mexico
• Monaco
• Morocco
• New Caledonia
• Peru
• Philippines
• Puerto Rico
• Réunion
• Taiwan
• Turkey

Shipping cost is based on each country specific. Local duties and customs clearance may affect the final price. It's your responsibility to learn about these extra fees and pay them if your local customs ask for it.

European Union

Please note that in accordance with the import regulations of the European Union, EU citizens are charged an import tax as defined by these regulations.

Brazil

Citizens of Brazil are charged an import tax of $3.50. The Brazilian post will hold the item for 30 days pending payment of this tax. If the tax isn't paid within the stated 30 days, the post will return the package to the seller. Please note that we can't issue refunds for orders that are returned to us for this reason.

We're unable to ship orders to P.O. boxes or APO/FPO military addresses.

Please contact your local post office as soon as possible about your order's whereabouts.

As soon as your order reaches your country, your local post office is responsible for sending your package to your home address.

Please contact your customs agency for instructions.

If your order has already arrived in your country, contact your local post office about your order's whereabouts.

You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.

In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers' responsibility to cover the before mentioned shipping fee

This charge will be deducted from the total amount of your purchase.

If you wish to contact us, you can do so through our self-help section by clicking on this link.
Our phone number: +65 9344 5546

An additional customs and tax fee can occur on international orders. This fee is not in our control

and is assessed by your local customs office. Customs policies vary widely for every country so

please check with your local customs office directly to see if they apply duties and taxes to your

purchases.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.

● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't

be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your

neighbor’s, get in touch with us at sales at myhackertec.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but

shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like

to make sure you get it right!

Yes, our items are in U.S. sizes and EU. Please be sure to check out our sizing chart so you can order the right size. Some item sizes/measurements differ depending on the manufacturer.

Yes, our items are in U.S. sizes. Please be sure to check out our sizing chart so you can order the right size. Some item sizes/measurements differ depending on the manufacturer.

To choose the right U.S. size:

1. Click on an item.
2. Before choosing your size, click on the size chart and compare measurements to ensure a good fit.
3. Choose your size (and color!).
4. Add the item to your cart.

To choose the right U.S. size:

1. Click on an item.
2. Before choosing your size, click on the size chart and compare measurements to ensure a good fit.
3. Choose your size (and color!).

If an item is too small or too big, please contact Customer Service. We'll try to resolve your problem. For the best fit, be sure to check out our sizing chart the next time you order.

If an item is too small or too big, please contact Customer Service

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible). Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can resolve the issue as soon as possible.

Please go to our self-help section, add your information, and describe your problem to create a ticket. We'll get back to you.

Please go to our self-help section

1. Fill your cart by clicking "Add to cart" for each item you wish to order.
2. Click on the Cart icon to review your order.
3. You can increase or decrease the quantity of an item with the + and – buttons.
4. Clear items from your cart by clicking "Remove."

1. On the homepage, click on your category of choice.
2. Click on an item to view it.
3. Choose your color and size. Then click "Add to cart."
4. Click on the Cart icon.
5. Check your order and click "CHECK OUT."
6. Fill in the requested information.
7. Remember to use your discount code if you have one.
8. Select your shipping method.
9. Continue to the payment method.
10. You've successfully ordered from our website!

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payment information entered on our site is confidential and secure.

When you choose PayPal as your payment method, you'll be redirected to PayPal's site to complete your order. You can check the status of your payment by logging in to your PayPal account.

We don't offer cash on delivery (COD).

You can check product prices in your currency with our currency converter. The converter is in the bottom left corner of every screen. Payment transactions are in USD.

No, every payment is executed through bank transactions in USD. You can change the currency view in the bottom left corner of any screen. This is for your reference only. At checkout, your total will be displayed in USD.

You can apply the discount code when checking out. Just enter the code in the Discount field. If the code doesn't work, and you don't get a message that the deal has expired, please contact Customer Service for help.

Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling out a form in the self-help section.

Due to our short processing time, we can only accept cancellation requests within 60 minutes of placing your order with us. Contact us as soon as possible by filling out a form in the self-help section.

Always be sure to double-check your information before placing an order.

You can only make changes before processing starts. After your order has been processed, we're unfortunately unable to make any changes.

Always be sure to double-check your information before placing an order.

As soon as you've made your payment, you should receive a confirmation email. If you weren't notified, contact Customer Service as soon as possible by filling out a form in the self-help section.

We're based in the Singapore. We offer free worldwide delivery from various locations, including USA, Europe, Asia.

No, we're exclusively an online shop.